Organisations are operating in a very competitive environment driven by rapid change in technology and increasing globalization. Production/operations managers must therefore have a good understanding of how operations activities contribute to the organisation’s achievement of competitive advantage in the market place. To achieve this, every organisation must lay down its operations strategy. The best way to determine an organisation’s strategy is to observe what the organisation actually accomplishes over time. Good operations strategy can easily transform a business into a successful one with emphasized profitable growth, growth with quality customer service, productive operations, and orderly development of capable operations managers and employees.
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