Employees' motivation is "The heart of giving the people what they really want most from work" (Dell, 1988, pp. 9-10). The more you are able to provide what they want, the more you should expect what you really want, namely: productivity, quality, and service. Jones and George (2010, p. 17) argue that employees' motivation consist "the psychological forces that determine the direction of a person's behaviour in an organisation, a person's level of effort, and a person's level of persistence." The behavioural direction of a person is described as "the many possible behaviours that a person could engage in." Effort indicates how hard people work. Persistence on the other hand refers to whether, when dealing with roadblocks and obstacles, employees keep trying or give up.
Showing posts with label Jones and George. Show all posts
Showing posts with label Jones and George. Show all posts
30 Apr 2012
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